Article Information
Original Research Article | Open Access | Peer Reviewed
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The Effects of Outsourcing in Zambia: Private Vs Public Sector
Maunga Chilwalo
Abstract
Outsourcing has become a popular strategy for businesses and governments seeking to optimize resources. Outsourcing can be effectively applied to a broad spectrum of business functions, spanning various industries and functions such as manufacturing, human resource, and product design inter alia. This study investigates the effects of outsourcing in Zambia's public and private sectors, focusing on the differences in outsourcing strategies, benefits, challenges, and outcomes. While outsourcing in the public sector has led to negative consequences, such as inflated prices and subpar quality, the private sector has experienced benefits like improved customer experience and efficiency. This research synthesizes existing studies to compare the effects of outsourcing in both sectors, highlighting the implications for policy and practice. The findings suggest that outsourcing in the private sector is more beneficial, but limitations include reliance on previous studies and limited data. Future research should explore alternative solutions prioritizing public needs over private gains.
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DOI: https://doi.org/10.30845/jbep.v12p3
Article History:
Published: 17 August 2025
Reviewer(s):
Opted for Confidentiality
Address for Correspondence:
Maunga Chilwalo, Copperbelt University, Jambo Drive, Riverside, Kitwe. P.O Box 21692, Kitwe, Zambia.
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